CX Confessions Podcast: Episode 1 - The Leading Lady: Phenomenal CX Through Personification
That’s how Patrick Herning is providing incredible CX as Founder and CEO of 11 Honoré, the fashion brand offering high-end designer options to a plus-sized segment who have never been offered it before.
In this episode, we discuss:
- Why it’s OK to be polarizing
- Why you should speak about your customer as though they’re in the room
- Why criticism and praise should both be taken with a grain of salt
Itching for more CX goodness? You can find this interview, and many more, by subscribing to CX Confessions on Apple Podcasts or Spotify.
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