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  • Writer's pictureSpike

CX Confessions Podcast: Episode 1 - The Leading Lady: Phenomenal CX Through Personification

That’s how Patrick Herning is providing incredible CX as Founder and CEO of 11 Honoré, the fashion brand offering high-end designer options to a plus-sized segment who have never been offered it before.

In this episode, we discuss:

- Why it’s OK to be polarizing

- Why you should speak about your customer as though they’re in the room

- Why criticism and praise should both be taken with a grain of salt

Itching for more CX goodness? You can find this interview, and many more, by subscribing to CX Confessions on Apple Podcasts or Spotify.

Listening on a desktop & can’t see the links? Just search for CX Confessions in your favorite podcast player.

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