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CX Confessions: Episode 16 - The Power of Language



Language is the backbone for creating trust. What does that mean for global brands? In a world full of diverse dialects, we need to aim for inclusivity across services and products.


In this episode, we hear from Vasco Pedro, Co-Founder & CEO at Unbabel, about how AI is blazing a path for more inclusive communication and bridging language gaps.


Join us as we discuss:

  • The role AI plays in communication

  • AI limitations

  • The significance of language accessibility

  • Building trust through communication


Itching for more CX goodness? You can find this interview and many more by subscribing to CX Confessions on Apple Podcasts, on Spotify, or anywhere you find your favorite podcasts.


Listening on a desktop & can’t see the links? Just search for CX Confessions in your favorite podcast player.




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