Ask Spike

Sharing What I've Learned Throughout My Career

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The Customer is Always Right…Sometimes

You’ve heard the phrase. You’ve probably even said it before. But in this age of “everyone has a voice and a way to broadcast it out into...

Defining who you aren’t

A prospective client came and visited us at the Brains on Fire worldwide headquarters this week about a naming and identity project. And...

Passion is not a commodity

So quit treating it like one. It’s not something you can buy or sell. It’s not even something that you can earn. The word “passion” is...

Brand Promise vs. Brand Commitment

“There’s a difference between a brand promise and a brand commitment. It’s easy to promise. It’s hard to commit.” - G. Cordell I love...

Numbers for the sake of numbers

Hypothetical question for you: Let’s say you’ve been writing a blog for years now. And you’ve got a pretty good readership built up. Not...

Frequency Does Not Necessarily Equal Loyalty

Allow me to clarify: There is a gas station at the end of my street. I probably go to that gas station 95% of the time I get gas in town....

Who’s in Charge of Your Company Culture?

There’s a lot of attention surrounding company cultures these days and how important it is in creating a thriving, successful business....

Tell me about your first…car

Last night out at a local restaurant we got into a discussion about first cars. And it was so interesting to me how vivid people’s...

Get Your Customers to do Stuff for You

This has got to be the biggest red flag we’re seeing these days. This idea that you can “get” your customers to do things. Get them to...

Peer-to-peer vs. corporation-to-customer

It’s so interesting to see how different companies are approaching this world of word-of-mouth marketing and outreach. And on one issue,...

It's the little things...er, I mean people.

Influencers. The word is always on the tip of any marketers tongue. And just about any and all PR plans have influencer engagement woven...

Become a fan of your fans

Yep. That pretty much sums it up. Unless you don’t have a connection to the interwebs, you’ve been hearing about a one Taylor Swift...

What's your love plan?

Love plan? LOVE PLAN? I know what you’re thinking: That Spike Jones has lost his ever-lovin’ mind! What does he mean, “LOVE PLAN?!?”...

 

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